02 — Healthcare & AI storytelling
AI That Listens: DAX Brings Relief to Clinical Documentation
A provider-facing feature that turns an ambient AI rollout and physician workflows into a clear, quotable story — plus consumer health writing for patients.
- Organization
- Northwestern Medicine · Physician Forum
- When
- Published Aug 14, 2025
- Type
- Published feature · Professional internship
Core communications skills
- Healthcare communications
- Feature writing
- Translating technical topics
- Writing for clinicians
- Consumer health writing
- SEO research (SEMrush)
Context
- As a Healthcare Communications Intern at Northwestern Medicine (Mar – Aug 2025), Sam wrote for both clinicians and patients.
- Northwestern Medicine was implementing DAX (Dragon Ambient eXperience), an AI tool that listens to a visit and drafts the progress note for the physician to review.
My contribution
- Translated ambient clinical AI and physician workflows into the lead feature for Physician Forum, Northwestern Medicine's news site for physicians.
- Organized the story around what physicians actually feel: after-hours charting, note quality, time per note and face-to-face time with patients.
- Kept the piece honest and practical — it states that DAX isn't perfect, that notes must be reviewed, and where the tool is available.
- Separately, authored consumer health articles and analyzed SEMrush data across 50+ health topics to surface story ideas and guide editorial priorities.
Documented results
- The DAX feature was written for an audience of about 5,400 healthcare providers. (Audience size — not a measured readership figure.)
- Sam's three consumer health articles drew 30,000+ visitors collectively. (Combined total across all three; not attributed to any single article.)
Background facts
- Physician Forum is Northwestern Medicine's news site for physicians.
Sample
AI That Listens: DAX Brings Relief to Clinical Documentation
“I used to spend 5 to 10 minutes per note. Now it’s closer to 2 to 3 minutes for most patients.”
Related consumer health writing
Eczema or Hives? How to Tell the Difference Between the Skin Conditions, Plus Treatment Options
Northwestern Medicine HealthBeat · Published July 2025
Written for patients: a plain-language comparison of two common skin conditions — what they look like, what triggers them, how they’re diagnosed and treated — anchored by a Northwestern Medicine dermatologist.
One of three consumer health articles Sam wrote. The 30,000+ visitor figure on his resume is the combined total for all three, not this article alone.
Skills
- Healthcare communications
- Feature writing
- Translating technical topics
- Writing for clinicians
- Consumer health writing
- SEO research (SEMrush)